Live-Access Troubleshooting

Check that you are using the correct app

Please double-check that you are definitely using the ‘Dictate IT Live’ mobile app.  There are other Dictate IT apps available (DIT3, Swift etc.), and your login will only work when using the Live app.

 

Reset your password

Double-click on the Live desktop icon to launch the application, then click the ‘Forgot password?’ button.

Live forgotten password

The following view will appear.

Live password

Enter the email address linked to your account and follow the link received via email. This will redirect you to the webpage enabling you to modify your password.

 

Ask for help

If you are still unable to login despite following the above guidance, please contact us for assistance.

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