There are currently 5 reports available to ‘full Swift’ customers, i.e. customers where the dictations are recorded via Swift and then also reviewed by secretaries in the Swift web portal. If you would like these enabled for you, or have suggestions for changes or additional reports, please contact [email protected]. The reports will be emailed to you and it is best to download and open in Excel, as Outlook’s preview method can make some features unavailable.
1 Operational report
Runs daily.
Tells you the number of jobs awaiting secretary review per author, giving you a backlog size and age per author.
Authors with the oldest letters at secretary review stage are sorted to the top.
2 Performance report
Runs weekly covering the previous 7 days.
Tells you:
- The number of jobs dictated per author within the last 7 days ‘Uploaded’
- The number of jobs ‘Completed’ i.e. with their review marked as complete – usually by a secretary. N.b. as Swift is not a full dictation workflow, ‘Completed’ does not mean distributed. These will usually be jobs dictated from an earlier period
- The mean average turnaround time (i.e. time at review stage in swift) for the jobs completed in the period
3 Secretary Productivity
Runs weekly covering the previous 7 days.
Tells you the number of jobs with Review completed per secretary within the last 7 days, and the total audio duration of those jobs.
Important to remember:
- The secretary that completed a job might not be the one that worked on it
- Audio duration is a better metric for quantity than number of jobs
- Some jobs may be harder than others e.g. due to poor sound quality
4 Users report
Runs weekly.
Tells you when each user last logged in to the Swift mobile app or web portal. Sorted by name.
5 Usage report
Runs weekly.
Tells you how many times each user logged in within the last week and how many letters dictated ‘Letter count’. Sorted by name.
