Ensure that the complete button is pressed for every dictation
If you close the app before completing the job, your audio will not be lost. Simply, re-open the app and press ‘complete’.
Recording via a desktop microphone
If you close the browser before completing the job, your audio will be lost as it is not continually saved to the server during recording. We recommend recording via the mobile app instead, as these jobs are continually saved, thus reducing the chance of data loss.
If you forget to press the complete button, but still have the browser open, the following view will appear. Press ‘complete’.
If the browser is still open, but you have been logged out of the website, log back in again.
Click the ‘new letter’ button on the left. The following view will appear. Press ‘ok’ to view the letter and either ‘complete’ or ‘delete’.
Check the internet connection
Check that you are connected to the internet. If dictating via WiFi or 4G/5G, ensure there are no weak spots within the area in which you are dictating.
If your internet connection drops during recording, do not close your browser, or restart your machine. Wait for the internet connection to re-establish and then continue the recording.