Don’t unplug the microphone during recording
If you do there is the risk of audio loss. If you mistakenly unplug the microphone, re-plug it and double-check your audio before completing the job.
Don’t close the browser before you complete the job
If you close the browser before completing the job, your audio will be lost as it is not continually saved to the server during recording.
If your internet connection drops during recording
Do not close your browser or restart your machine. Wait for the internet connection to re-establish and then continue the recording.
If you leave the browser or get logged out before completing the job
Do not close your browser or restart your machine. Instead:
- Log back into the website
- Click on ‘new letter’
- Review the job
- Press ‘Complete’