Ensure you are dictating medical language
As our speech engine is optimised for UK medical speech, you should see 99% accuracy for the creation of medical text. Other language, such as places or names, may be less accurate.
Click here to view tips and tricks for speech recognition
Check the microphone is plugged in
You will see a volume indicator when dictating – if this doesn’t show then there may be an issue with the microphone. Check the connection between the device and your computer and/or restart the machine.
Check the correct recording device is selected
We recommend using a headset, wired microphone or the mobile app. Laptop microphones are often low quality and can pick up background noise, which can impact recognition.
Check the microphone is not muted
Your microphone may be muted in Windows, or via a laptop key, etc. This can be checked via your computer settings.
Check the internet connection
Check that you are connected to the internet. If dictating via WiFi or 4G/5G, ensure there are no weak spots within the area in which you are dictating. If your internet connection drops during recording, do not close your browser, or restart your machine. Wait for the internet connection to re-establish and then continue the recording.
Ensure that the Integration Broker/Device Broker is installed and running
When creating a new letter, the ‘Rec’ icon will be grey if the broker is not installed. Please refer to the below articles on how to install and open and the process will also depend on your organisation.
Ask for help
If the poor recognition still occurs despite following the above guidance, please contact us and provide examples. Please advise the date and time at which the misrecognition occurred, so our technical team can investigate.